Doing The Right Things Well
Episode 05: Featuring Bank of America
This episode features Raul A. Anaya, president of business banking at Bank of America. Raul discusses how he and his colleagues stepped in to support affected communities and the bank's clients and employees who lost their homes in the fires. Their response can serve as a blueprint for how Bank of America will respond to future disasters, not just in California, but across the country.
Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company serves approximately 56 million U.S. consumer and small business relationships. It is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading.
While AI may have recently become a priority for some businesses, Bank of America's investments in the technology started years ago, says Raul Anaya, president of business banking at Bank of America.
On this episode of “Doing The Right Things Well,” Raul talks about the bank's long-standing interest in AI, which includes the virtual assistant Erica. The company's approach to AI focuses on helping customers and improving their experience while also empowering employees to do what they do best — connecting, listening, and solving problems for customers.
“The reason I love LA is because of the entrepreneurial spirit that we have in this region. Following last year’s fires, we have seen the entire community rally around and start rebuilding. And I know LA is going to come out of this stronger, safer, and more resilient than ever.”
“I was fortunate to have a mentor early in my career who forced me to get outside of my comfort zone. And that’s the way you grow, as a person and as a leader.”
About the “Doing The Right Things Well” Podcast
Each year, the Drucker Institute releases an annual ranking of America’s “Best-Managed Companies” - the Top 250 are published in the Wall Street Journal.
The Institute's ranking model highlights publicly-traded companies “Doing The Right Things Well,” based on their ‘effectiveness’ and their ability to contribute to a functioning society according to Drucker’s five key principles: customer satisfaction, employee engagement and development, innovation, corporate social responsibility, and financial strength.
This first-of-its-kind series is inspired by the ideas of Peter F. Drucker, the father of modern management and will feature leaders from six standout companies included in our ranking of America’s “Best-Managed Companies.”
Stay tuned as we reveal inspiring stories from more business leaders at America’s best-managed companies that are doing the right things well.
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“Doing The Right Things Well” is a podcast created by the Drucker Institute that features conversations with leaders of America’s best-managed companies.
Thank you: “Doing The Right Things Well” is made possible by Claremont Graduate University, the Drucker School of Management, and the Charles Koch Foundation.
